The company that owns and is responsible for the Site is Citylab S.r.l., an Italian limited liability company with registered office at 54 Corso Venezia Milan, 20121 (MI), tax code and VAT no. 12784550969 (“Company” or “Citylab”).
“Account” means the account created by each Registered User on the Site.
“Buyer” means the Registered User who purchases an Experience or a Product.
“Beneficiary” means the Registered User other than the Buyer who is the direct beneficiary of the Gift Experience.
“In-Store Purchase” means the purchase of an Experience or Product at City Lab Cosmetics.
“Online Purchase” means the online purchase through the Site, as applicable, of an Experience or a Product.
“City Lab Cosmetics” or “Store” means the store owned by CITYLAB named “City Lab Cosmetics” and located in at 3 Corso Garibaldi, Milan. 3.
“Italian Civil Code” means the Italian Civil Code approved by Royal Decree No. 262 of March 16, 1942, as subsequently amended and supplemented.
“Sign-In Information” means the E-mail and Password (defined below) necessary to create and sign in to a valid Account.
“Experience” means the innovative services and experiences in the beauty sector, including those aimed at the creation of a Product, which are designed, developed and provided by the Company at City Lab Cosmetics.
“Virtual Experience” means the services and innovative experiences in the beauty sector, aimed at the creation of a Product, which are designed, developed and provided by the Company remotely through the Site.
“Gift Experience” means the Experiences purchased by a Registered User and that are provided at the Registered User’s choice to the Beneficiary.
“Payment Methods” means the forms of payment for Online Purchase, as is applicable, of an Experience and Products, provided by third-party providers (e.g. PayPal, Stripe) and indicated within the relevant section of the Site. For more information, please see the terms and conditions of the provider of each Payment Method.
“Ticket Identification Number” means the alphanumeric code shown on the Ticket and that identifies the Experience purchased by the Buyer.
“Order” means the purchase order for a Product or Experience.
“Products” means the products sold by CITYLAB, both those created during an Experience and those created during a Virtual Experience.
“Registration” means the process by which a User signs up on the Site to create a valid Account and use special services provided by the Site.
“Ticket” means the receipt, containing the Ticket Identification Number, of the Online Purchase or In-Store Purchase of the Experience.
“User” means the person who browses or logs onto the Site.
“Registered User” means the User who has an Account following Registration on the Site.
Access to and use of the Site and the Account
CITYLAB undertakes to do everything in its power to allow uninterrupted access to the Site and, for Registered Users, to the Account. However, CITYLAB cannot exclude the possibility that access to the Site and/or the Account could be unavailable, limited or terminated at any time due to causes attributable to third parties, including if the Site undergoes updates, maintenance, or if new features are introduced.
Using the Site
The User agrees to use the Site only for personal purposes and not for commercial, business or professional purposes.
Prohibited use of the Site
Moreover, and without prejudice to the above, Registered Users (and any third parties they authorize) are also expressly prohibited from the following uses of the Site: (i) engaging in any of the conduct set forth in the preceding paragraph through their Account; (ii) providing, during Registration, false information, including names, addresses and contact information, whether regarding them or, if they purchase Gift Experiences, the chosen Beneficiary; and fraudulently using Payment Methods.
Intellectual property rights
All intellectual property rights (including copyrights, patents, trademarks, service marks, trade names, domain names, social media handles, and designs, both registered and unregistered) contained on the Site, including materials, information and content on it, including text, graphics, designs, photos, videos, music, sounds, and data, are and shall remain the exclusive property of CITYLAB and, in any event, the User or Registered User shall not in any way attempt to obtain any ownership with respect to such rights.
None of the materials referred to in the paragraph above may be, in whole or in part, reproduced, distributed, copied, modified, published, downloaded, displayed, played or sent in any form or by any means, sold, rented, resold, licensed or sublicensed, or otherwise exploited in any way without CITYLAB’s prior written permission, except where otherwise envisaged under applicable copyright law.
Any infringement of the above copyrights or other intellectual property rights could lead to civil and/or criminal penalties, as appropriate, for any User or Registered User who engages in such infringement.
Creation of an Account by the User
For the purpose of validly purchasing an Experience, Gift Experience and/or Product, or for the enjoyment of the Gift Experience, the User and/or consumer who physically goes to the Store must ensure creation and Registration of an Account.
By signing in to their Account, a Registered User will be able to, among other things: (i) update their personal and shipping information; (ii) view their Online Purchase history; (iii) print their Online Purchase Tickets; (iv) change the date and time of their purchased Experiences; (v) check the history and status of their Orders.
Creating an Account via third-party platforms
In addition to the Registration methods indicated above, the User may complete Registration via third-party platforms enabled by the Site (e.g. Facebook, Google, etc.). In such cases, the Company may acquire, from such platform, all the Personal Data that, as the case may be, the platform makes available (as indicated in the specific policy) and/or that the Registered User chooses to share with the Company, where the platform provides this option.
Creation by CITYLAB of an Account on behalf of the consumer
Data required for Registration
Except in cases in which an Account is created through third-party platforms, Registration requires providing the Company with: (i) your Personal Data (e.g. first name, last name); (ii) a valid e-mail address (“E-mail”); (iii) a password that meats the Site security requirements (“Password”).
The use of a valid, personal (and not a third-party) and accessible E-mail is also necessary for the Registered User’s validation of his/her Account. This is both during Registration and after Registration as part of any Account verification that could be required without notice and at the sole discretion of the Company.
The Company, as the responsible party and owner of the Site, reserves the right to refuse, for any reason, a new Registration.
Sign-In Information is secret and personal, non-transferable to third parties, and must be used exclusively to sign in to the Account and to use the services on the Site.
The Registered User shall take all measures to ensure the confidentiality and secrecy of his/her Sign-In Information. The Registered User will therefore be responsible for any use of the Sign-In Information. Any activities carried out based on the Sign-In Information and through the Account will be unquestionably attributed to the Registered User to whom the Sign-In Information belongs.
The Registered User agrees to promptly notify CITYLAB of any loss, theft, or misuse of his/her Sign-In Information and/or Account or any other breach of security regarding which he/she becomes aware.
The User agrees to change his/her Password immediately, following the steps in his/her Account, if he/she believes that the Password has come to the knowledge of unauthorized third parties.
The User hereby agrees to indemnify and hold CITYLAB harmless from any damage or detrimental consequences arising, directly or indirectly, from misuse of the Sign-In Information.
Duration of the Account
Registration on the Site, and the creation of an Account, is free of charge for an indefinite period of time, subject to the Company’s right to stop making the Site available at any time, and the Registered User’s right to request the deletion of his/her Account as described below.
Suspension and termination of the Account by the Company
CITYLAB reserves the right to terminate and suspend a Registered User’s Account at any time as well as to terminate access to the Site, either permanently or for a limited period of time, with no indemnification liability or obligation arising in relation to such actions.
Cancellation of the Account by the Registered User
The Registered User is free at any time to cancel, free of charge, his/her Account by signing in to his/her Account and following the steps indicated therein. After the Account is cancelled, the User will no longer be able to access his/her Account and consult the data contained therein, or use the features for Online Purchase or In-Store Purchase of Experiences, Gift Experiences or Products.
Warranty disclaimer and limitation of liability
The Site is presented on an “as is” basis, in its legal and factual state.
CITYLAB does not guarantee (and makes no representations regarding): (i) the accuracy, reliability, or completeness of the Site and the services offered through it; (ii) that access to and use of the Site and the services offered through it will be continuous and uninterrupted, secure, and error-free; (iii) that the Site will be free of viruses or anything else that could in any way have a detrimental effect on the technology used by the User and/or the Registered User.
Except in the event of willful misconduct or gross negligence, CITYLAB shall not be liable for any damage arising out of or in any way connected with the use or inability to use the Site and/or the Account. CITYLAB, in particular, shall not be held liable if the Site malfunctions, including if the services provided by the Site are suspended and/or interrupted due to technical problems, force majeure or supervening impossibility, including in the event of fraudulent acts carried out by third parties.
CITYLAB shall not, moreover, be held responsible in any way for the content of the websites accessible through the links and in the manner referred to in the preceding paragraph.
The Company will inform the User of such changes directly on the Site. The changes will be automatically valid and effective as of the 10th (tenth) day from the date of publication on the Site and will be deemed accepted by the User.
Moreover, Registered Users may unsubscribe from newsletters, administrative e-mails and promotional e-mails at any time by changing their Account settings.